Refund & Fee Policy

At HS & Co Cost and Management Accountants, we are committed to providing transparent, professional, and reliable financial advisory, accounting, taxation, and outsourced CFO services. This Refund, Billing & Cancellation Policy defines the terms governing professional fees, retainers, project milestones, and cancellations.

1. Professional Engagement & Scope of Work

All accounting, bookkeeping, tax filing, corporate compliance, and advisory engagements are initiated upon mutual agreement, receipt of an executed Engagement Letter, or formal project acceptance specifying the scope of services, deliverables, and applicable professional fee structure.

2. Retainer Fees & Milestone Payments

For recurring monthly retainers (such as monthly bookkeeping, remote CFO advisory, or continuous tax compliance), services are billed in advance or on an agreed monthly billing cycle:

• Monthly Retainer Services: Retainer fees cover dedicated time, professional accountant allocation, and ongoing advisory access. If you wish to pause or terminate recurring retainer services, written notice must be provided at least 15 calendar days prior to the next billing cycle.
• Milestone-Based Advisory Projects: For special-purpose engagements (such as accounting system deployments, ERP migrations, or financial due diligence), fees are billed upon completion of pre-defined project milestones. Payments made for completed and approved milestones are non-refundable.

3. Statutory & Government Filing Fees

Any payments made for statutory disbursements, government filing fees, regulatory challans (such as FBR income tax/sales tax challans, SECP corporate filing fees, Provincial Revenue Authority challans PRA/SRB/KPRA/BRA, or chamber registrations) are paid directly to government treasuries on behalf of the client and are strictly non-refundable.

4. Cancellation & Termination Policy

Clients may request the cancellation of an active engagement by submitting written notice to our client engagement team. In such cases:

• Work completed up to the date of cancellation will be billed on a pro-rata basis according to professional hours accrued or completed deliverables.
• Any unearned balance of advance payments, after deducting completed work and statutory disbursements, will be refunded to the client's original payment method within 10 to 14 business days.

5. Fee Inquiries & Dispute Resolution

If you have any questions, concerns, or billing inquiries regarding your invoice, statement of accounts, or payment processing, our billing department is available to assist you promptly.